User Account Restricted/ Blocked

MyHammer reserves the right to restrict or block user accounts without giving prior notice.
This in accordance with the website Terms & Conditions.

Blocked and Restricted Accounts

What is a Restricted Account?
• Existing quotes are retained but no longer displayed.
• A job cannot be awarded to a restricted account holder.
• New quotes cannot be submitted.
• Questions are hidden.
• Directory entries are hidden.

Why would an account be restricted?
• Violations of the General Terms and Conditions (e.g. repeated violations of Sending Contact Data etc.).
• Proof of address not provided within the required 14 day time period.
• Payment problems (e.g. Declined Credit Card or PayPal transactions).

What is a Blocked/Frozen Account?
• Job history remains visible.
• All current quotes are deleted.
• Questions are hidden.
• Directory entries are hidden.

Why would an account be blocked/frozen?
• Major payment disruptions (e.g., large arrears, account closure etc.).
• Proof of address not provided within the required 21 days.

How can a restriction or block be lifted?
• An account will be automatically reactivated as soon as the reason for blocking/restricting has been resolved:
- Upon receipt of payment
- Upon submission and verification of personal documents

FAQ

Can I do anything to unblock my user account faster?	Select Show
You can contact MyHammer customer service and resolve the issue (e.g. send proof of payment). Exception: Once outstanding invoices have been forwarded to a debt collection agency, the process can no longer be expedited and it may take up to a month to reactivate the account.

Will I be informed before my user account is restricted or blocked?	Select Show
Generally, you will be informed in advance by email. You will also receive 3 reminders before any outstanding debt is passed on to a debt collection agency. It is, however, up to the account holder to pay all invoices or set up a PayPal or credit card account so that the money can be debited automatically. If you have any questions or concerns about an invoice, you can contact Customer Service and we will forward your query on to our accounts department. In accordance with the Terms & Conditions MyHammer reserves the right to block an account immediately and without prior notice if a user is found to be acting contrary to the agreed contract.

Will I be informed before my user account is restricted or blocked?

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