Submitting Reviews



Customers, as well as tradesmen and service providers, are encouraged to rate and review each other after each job is completed.

Review System

The MyHammer review system gives you the security to choose the right tradesman or service provider for the job and allows tradesmen and service providers the opportunity to review the reliability of the customer.

Here’s how it works:

  • The overall review shows the total rating (positive, neutral, negative) and comments.
  • Reviews are only possible if a job has been awarded and completed through MyHammer.
  • In the interest of fairness, submitted reviews can only be changed under extenuating circumstances – and only by customer service.

Submit a Review

  • You can submit a review only after the job has been completed.
  • Go to “My Account” -> “My Reviews” -> “Pending”. Here you can choose the particular job and its corresponding tradesman/service provider or its corresponding customer.
  • Enter an overall rating (e.g. if your review is “positive”, “neutral” or “negative”)
  • Leave a comment. Let other users know what was particularly good or didn’t work out so well (e.g. “Great work! Fast, reliable, clean and very flexible. Always recommendable.”, “Hard to find an appointed date. Despite time pressure dead-line was met, good quality was delivered.”).
  • Customers can rate the reliability, quality and friendliness of the tradesmen/service providers using 1 to 5 stars (5 stars are excellent!).
  • Tradesmen/service providers can rate the reliability, payment behaviour and friendliness of the customer using 1 to 5 stars (5 stars are excellent!).
  • Move your mouse over the stars and click on the star that corresponds to your rating.
  • Click on “Rate User” to submit your review.


FAQ


I hadn’t fully completed my review, how can I change it? Show

I have made a mistake in my review and want to change it, is that possible? Show

I read that customer can also be rated, why is that? Show

Why was my option to review removed? Show

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1 Star2 Stars3 Stars4 Stars5 Stars (3 votes, average: 3.67 out of 5)
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