My Reviews

When a job is complete, you are encouraged to rate the tradesperson who carried it out.
Tradesman and service providers can also rate job posters.

Received

On this page, you can see all your ratings – received and given.
The number in brackets behind “Received” tells you how many times you have been evaluated by other users.
Click on “Detailed Reviews” to view the comments and how many stars were awarded.

Pending

As soon as you have been awarded a job, the review will appear in “My Reviews” -> “Pending”.
Click on “Rate User” and the reviews page will open. Fill out the review, including your comments, in detail.

Important: To maintain high standards on the platform, remember to rate every job. Reviews are very important references for our tradesmen/service providers and serve as a calling card.

More information can be found under Submitting Reviews.

FAQ

I have made a mistake on my review and want to change it. Is that possible?	Select Show
No, once they have been submitted reviews cannot be changed.

The customer hasn’t rated my work yet, how can I remind him to do it?	Select Show
Get in contact with him again and ask for a review. In many cases customers simply forget. It is also possible that the customer simply overlooked the option for making a review.

I think my review is unfair. What can I do?	Select Show
Try and contact the person who gave you the review and clear things up before you escalate it to MyHammer. You also have the opportunity to leave a comment beside the review, to explain your side of the story. If you cannot come to an agreement, go to “My Account” -> “My Review” -> “Received” and request a neutralisation of the negative review. Click on “Request Neutralisation” and an automatic email will be sent to the reviewer. If she agrees to a neutralisation, the review will be changed.

I think my review is unfair. What can I do?

Show

How can I comment on a negative review?	Select Show
To comment on a negative review, go to “My Account” -> “My Review” -> “Received”. Next to the job in question, you’ll see the orange button “Submit Comment”. Click on it and you will see a field where you can leave your comment. Your answer will appear directly under the review and is visible to everybody (e.g. Directory).

What is a neutralisation?	Select Show
A review neutralisation is when the review comments remain but the negative symbol is removed. Importantly, neutral reviews are NOT included in the review-point calculation.

How can I apply for a review neutralisation?	Select Show
Go to “My Account” -> “My Review” -> “Received” and request a neutralisation of the negative review. Click on “Request Neutralisation” and an automatic email will be sent to the reviewer. If she agrees to a neutralisation, the review will be changed.