Who can cancel a job?
A job may only be cancelled by the job poster.
Tradesmen and service providers – once you have been awarded a job, you may no longer cancel your quote.
To cancel a job:
Step 1: Go to “My Account” -> “My Jobs” -> “Active”.
Step 2: Click on the relevant job title.
Step 3: Click “Edit/Extend”.
Step 4: Click “deactivate”.
You will then be prompted to give a reason for the cancellation.
Please select an option and then click “Continue”.
FAQ
| Why am I unable to deactivate my job? |
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If you are having trouble deactivating a job, contact Customer Service at service@myhammer.co.uk
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| Why should I keep my posting and reward my job through MyHammer? |
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There are two key reasons to post and reward your job through MyHammer:
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Ratings: Reviewing a tradesman/service provider’s ratings prior to awarding your job helps you pick qualified, trustworthy professionals.
- Price Guarantee: Accepting quotes through MyHammer means that all parties have agreed in writing to a set price for a certain job description. This provides you with protection in the event of a dispute.
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| I have already awarded a job, but wish to award it to someone else. Can I do this? |
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Yes, you can!
- Go to “My Account” -> “My Jobs” -> “Expired”.
- Select “Order cancellation/Change order status” from the drop-down menu next to the job title.
- You can then click the “Choose a Different Provider” button and award your job.
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| Can a tradesman or service provider cancel my job? |
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No, only job posters can edit or cancel (their own) jobs.
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| If I want to cancel a job, do I have to pay? |
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No – but you should only cancel a job if it is absolutely necessary. Tradesmen may have spent time and resources on your job. They may even have turned down other work. Please carefully consider this before cancelling.
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Tags » cancel » cancellation » costs » customer » deactivate » deactivation » job » select » service provider » tradesman
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